Frequently Asked Questions
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What types of gifts do you offer?
As a company, we offer a wide range of gift options. We provide our customers with the opportunity to choose from both personal and corporate gifts. These mainly include promotional products, branded products, “on-pack” gifts, “P.O.P” products, trade fair items, corporate gifts, “welcome kits,” and “influencer kits,” among many others. We offer door-to-door delivery services for all kinds of technology, textile, printing group, and branded product supplies.
As Gimel, we offer a broad gift portfolio suitable for all kinds of organizations and all recipient groups. Our stock includes customizable products, branded gifts, promotional products, technology group items, and much more.
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Can I customize the gifts with my company/brand logo?
Yes, absolutely! We specialize in customizing the gifts you choose in line with your brand’s requirements. By adding your company logo, slogan, or a special message, we can help you create unique gifts that leave a lasting impression.
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How can I place an order?
Placing an order is quite easy! You can place your order by filling out the order request form on our website or by contacting us directly via email or phone. Order request forms are responded to within a maximum of 2 days. Our customer representatives are here to help you find the best solution for your needs. You can also browse our online catalog, select the products you are interested in, and reach out to our team, who will assist you at every step.
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Do you offer bulk discounts for large orders?
Yes, we offer competitive pricing and discounts for bulk orders. The discount amount may vary depending on the order quantity and type. For a personalized quote based on your specific requirements, please contact our sales team.
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Which payment methods do you accept?
We accept bank transfer and credit card payments. For more information about payment methods, please contact us.
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What is the delivery time for orders?
Our delivery time depends on various factors such as production time, the complexity of customization, order quantity, and shipping preferences. We strive to process orders quickly and efficiently to ensure timely delivery. For specific delivery times, please consult our team. For example, if the request is for in-stock products, delivery can be made within 1–2 days; however, if it is a custom-designed or special-mold product, the delivery time will be longer.
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Do you offer international shipping?
Yes, we provide international shipping to locations worldwide. However, shipping costs and delivery times may vary depending on the destination country and the selected shipping method. Our team can provide detailed shipping information based on your location.
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What is your return or exchange policy?
Customer satisfaction is our priority. If you are not satisfied for any reason or if you have received an incorrect product, please contact us. For more information about the return or exchange process, please get in touch with our team.
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What should I do if I need help with special requirements or gift selection?
Our experienced team is here to assist you at every step. If you have special customization requests, need help choosing gifts, or have any questions, do not hesitate to contact us. We are happy to provide personalized service for your satisfaction.
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Do you provide custom-designed gifts?
Yes, we offer custom-designed gift options. You can contact our team to receive gifts specially designed according to your needs and preferences.
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Do you offer corporate gifting programs?
Yes, we offer corporate gifting programs. With special gift options and corporate gift baskets that reflect your corporate brand, we provide various solutions to delight your business partners and customers. In addition to these gifts, we also offer a Corporate Promotional Web Shop infrastructure. For more information about our web shop service, please contact our team.
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How can I contact your team?
You can reach our team via email at info@gimel.com.tr or by phone at 0212 269 03 45. Additionally, we have a Live WhatsApp line available on our website. Our representatives are available during business hours to assist you with any questions or concerns.
If you have any further questions, please do not hesitate to contact us. We will be happy to assist you!
